1st Line Helpdesk/Support Technician

Location: Wrexham, Wales
Job Type: Permanent
Salary: £22000.00 - £24000.00 per annum
Reference: BBBH5332_1642608043
gap technical is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

1st Line Helpdesk/Support Technician

£22k-£24k per annum

Monday - Friday

Wrexham

Our client based in Wrexham are pleased to announce that they have a vacancy within their IT Department to support the companies Digital Transformation in the following areas and are looking for a 1st Line Helpdesk/Support Technician. This role would suit someone with 1-2 years IT experience and someone who is looking to further grow and progress in your career.

Performance Objectives

  • Assist users locally and remotely with desktop issues.
  • Ensure a high level of professional customer service is delivered.
  • Carry out diagnostics to decide remedial courses of action.
  • Provide first-hand support for end users to ensure resolutions are found.
  • Back up and transfer of existing user data.
  • Handover of devices once configuration and build has been completed.
  • Microsoft Office 365 support and good knowledge of Windows operating systems.
  • Provide support - manage and maintain the configuration and installation of Laptops , Desktops including patch updates and hardware replacements.
  • Assist with General Software installation ,Print Server management installation, configuration and the ongoing usability of system hardware and software.
  • Support basic networking activities.
  • This role is a mixture of hands on, helpdesk and on-site IT support. With the responsibility of providing day2day hands on support of desktops , responding to technical Helpdesk calls , hardware , printers , set up and builds etc

Person Specification

  • Looking for an enthusiastic individual who is an excellent communicator and has strong abilities to work independently as well as in a team, with a good level of common sense.
  • You should be qualified to an IT Level 2 Foundation Apprenticeship or Level 3 Apprenticeship or equivalent qualifications.
  • This role would suit someone with 1-2 years IT Support/1st Line experience who is looking to progress their career or graduate (with a genuine interest in IT).

Apply

Please send your CV and call Rebecca Brown at gap technical on 01925 406 525

If you have any questions or are interested in any other opportunities we may have, please do not hesitate to contact on 01925 406525

This vacancy is being advertised on behalf of gap technical who are operating as an employment business.

gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Closing Date: 18/02/2022

"By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy."