Customer Demand Coordinator

Location: Wrexham, Wales
Job Type: Permanent
Salary: Negotiable
Reference: BBBH5068_1632923771
Contact Name: Rebecca Brown
Expiry Date: 2021-10-29

Customer Demand Coordinator

Negotiable dependent on experience

Wrexham

Our client based in the Wrexham area is currently looking to recruit a Customer Demand Coordinator to be based within the Supply Chain Department reporting to the Customer Service Manager.

Performance Objectives

  • Manage and process complex order management activities.
  • Build face-to-face relationships with customers and become the primary contact for any factory based customer service communication.
  • Coordinate latest customer demand ensuring that accurate forecast information is entered into the system to enable short term planning whilst tracking forecast against actual customer demand.
  • Proactively monitor customer forecasts vs. stock targets and requirements, whilst identifying and communicating any potential issues.
  • Chair and facilitate regular customer demand calls to review profile of key items to ensure accurate forward forecasts.
  • Maintain effective communication with the Sales team and other departments i.e. Quality, Finance on all customer related issues.
  • Ensure OTIF target is met for allocated customers and provide improvement strategies.
  • Provide back up to other team members to ensure seamless order flow.
  • Handle customer complaints and customer returns, ensuring timely responses on outstanding issues are met.
  • Ensure customer requirements are clearly defined and master data is maintained in SAP.
  • Support, change and drive best in class process improvements related to order fulfilment and demand planning process.

Person Specification

  • The ability to engage and influence across a range of business functions is essential.
  • Experience of Order processing, Demand & Supply Planning processes.
  • Self-motivated and enthusiastic.
  • Pro-active and flexible manner.
  • Passion for achieving customer and business needs.
  • Effective team player.
  • Good attention to detail, accurate.
  • Excellent interpersonal skills and the ability to communicate effectively.
  • Strong Excel and MS Package Skills.
  • SAP experience desirable.
  • Educated to degree level or equivalent.
  • Experience of working in a fast paced FMCG manufacturing environment.

Apply

Please send your CV and call Rebecca Brown at gap technical on 01925 406 525

If you have any questions or are interested in any other opportunities we may have, please do not hesitate to contact on 01925 406 525

This vacancy is being advertised on behalf of gap technical who are operating as an employment business.

gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Closing Date: 25/10/2021

"By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy."

gap technical is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.