£40000 - £45000 per annum
Welwyn, Hertfordshire
Posted: 30 March 2023
Expires: 06 April 2023
Senior Customer Account Manager
£40,000 - £45,000 Benefits Bonus
Days only
Welwyn Garden City / Hatfield
gap technical are proud to be representing this specialist manufacturer in their search for a Senior Customer Account Manager to work at their facility based near Welwyn Garden City.
Performance Objectives
- Assist in the development and implementation of customer service standards
- Assist with auditing quality of service in line with the set standards and give feedback to management
- Adjusting the order book for the customers' requirements
- Co-ordinate with planning to ensure scheduled dates are met or that alternative dates are determined
- Work with senior managers to develop new and efficient methods of reporting variations to clients
- Host customer on site visits and co-ordinate with other departments
- Visit customer sites for reviews as required
- Produce shipping paperwork and liaise with client as required
- Maintain customer portals
- Order entry and job creation on system
- Travelling will be expected and may include visits to all customers
- Using Business Process Manual
Person Specification
- A level/Diploma or above
- Level 3 Management Certification
- Experience of leading a customer focused team
- Comfortable and experienced in communicating, negotiating in person, via telephone and email
- Experience of planning and prioritising to meet tight deadlines;
- Good communication skills with the ability to communicate and liaise effectively at all levels within the Company;
- Good interpersonal skills with the ability to build and maintain excellent working relationships with clients, suppliers, immediate team members and other production teams;
- IT proficiency with the ability to input and retrieve data;
- Good time management and organisational skills.
Apply
Please send your CV and call Charlotte at gap technical on 01925 406 525
If you have any questions or are interested in any other opportunities we may have, please do not hesitate to contact on 01925 406 525
This vacancy is being advertised on behalf of gap technical who are operating as an employment agency.
gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Closing Date:22/4/2023
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