Customer Account Administrator

Customer Account Administrator
Competitive + Benefits and Annual bonus
Welwyn Garden City
Days Only (Mon-Fri)
gap technical are proud to be representing this manufacturing business in their search for a Customer Account Administrator to work at their facility based near Welwyn Garden City
Performance Objectives

• Support in preparing and submitting bids for proposals and tenders.
• Gather necessary information from various teams for bids.
• Ensure proposals are timely, meet specifications, and are delivered on time.
• Organise meetings and events
• Review proposals, tenders, and quotes for quality and compliance with company standards.
• Maintain professionalism and confidentiality when dealing with clients
• Assist Customer Services with sales order entry and order loading
• When required prepare international shipping documentation
• When required assist with Job Card Transfers
• General office duties including filing, copying etc
• Taking calls/messages when customer account managers are not available

Person Specification

• A-C GCSE Level or equivalent in English and Maths;
• Experience in a customer support role
• Comfortable and experienced in communicating via telephone and email
• Experience in the use of Microsoft Office Products
• Experience of planning and prioritising to meet tight deadlines;
• Good understanding of people and procedures;
• Good communication skills with the ability to communicate and liaise effectively at all levels within the Company;
• Good interpersonal skills with the ability to build and maintain excellent working relationships with clients, suppliers, immediate team members and other production teams;
• IT proficiency with the ability to input and retrieve data;
• Good time management and organisational skills.

Desirable

• Customer services training/qualification
• Experience in similar manufacturing industry.
• Knowledge of company policies and procedures.

Apply
Please send your CV via the Apply now option on the website
If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch
This vacancy is being advertised on behalf of gap technical who are operating as an employment agency.
gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Closing Date:
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